AI customer support skills for agents
Support automation earns trust by knowing its limits: escalate refunds over policy, never invent stock answers, write KB articles a human can verify. These skills encode those guardrails.
This is home turf for SkillzBench's verification story — every skill here passed the same scanner that quarantines malicious skills.
16 skills · 8 benchmarked with Lift · sorted by measured performance, then Trust.
Plans a realistic weekly or monthly YouTube upload schedule matched to a creator's available time and existing footage.
Writes TikTok scripts, hooks, and video ideas optimized for the For You Page, including pacing, sounds, captions, and anti-pattern checks.
This skill helps write effective captions, on-screen text, hashtags, and calls-to-action for short-form videos to increase engagement and re
Writes polished long-form content like blog posts, guides, and newsletters in a consistent voice derived from brand examples or user guidanc
Builds a reusable writing style profile from a person's or brand's real content so all future writing, outreach, and social posts match thei
Drafts short YouTube comment replies in the creator's own voice after triaging questions, corrections, praise, and bait.
Writes comprehensive business plans including executive summaries, market analysis, financial projections, and competitive positioning.
Generate scalable short-form video ideas using structured systems and research-driven approaches to overcome creative blocks.
Generates formatted Discord announcements from release changelogs using a specific voice and structure.
Creates platform-native social content, threads, scripts, and newsletters by repurposing source material while preserving the author's authe
Interviews the user to mine raw, unstructured writing fragments and appends them to a markdown file for later shaping.
This skill turns a decision that can't be fully answered into a questionnaire for someone else to fill in, helping to gather necessary infor
Turns raw notes, transcripts, or fragments into a structured article by collaboratively shaping it paragraph by paragraph.
Guides users through a structured three-stage workflow for co-authoring documentation, proposals, and specs: gathering context, refining sec
Generates a serial week-by-week narrative digest of a project's full claude-mem timeline, with each chapter carrying forward story context t
Generates a complete long-form blog post or article page with masthead, hero image, pull quotes, figures, author byline, and related posts.
FAQ
What is an AI ticket triage skill?
A routing rubric: severity signals, escalation thresholds, response templates by category — applied consistently to every inbound ticket.
Can these build a knowledge base?
KB-generation skills enforce source-grounding: every claim in the article traces to a ticket, doc or transcript your team can check.